What many people fail to understand is that successful business people work hard at building relationships. They work hard at their craft and are dedicated to the customer, but in their daily business dealings it is the relationships that make the most difference. One of the most important contacts that contractors and manufacturers need to […]

What many people fail to understand is that successful business people work hard at building relationships. They work hard at their craft and are dedicated to the customer, but in their daily business dealings it is the relationships that make the most difference. One of the most important contacts that contractors and manufacturers need to establish and nurture is with their Fastener Distributor. This relationship is vital to control costs, produce quality products and stay ahead of technology. It also helps when looking for specific Building Fasteners, Line Fasteners or Marine Fasteners.

What Your Fastener Distributor Knows Is Important
Fasteners are a essential component of almost any product and a wide variety of services. Contractors that install or repair structures, machinery or equipment will have constant need of fasteners in order to properly complete their work. And as that industry changes due to advancing technology, research and even the supply and demand of raw materials, businesses need to have up to date information.
Your fastener distributor will provide the prices and data you need on time, every time. But the best way to ensure this is by building a relationship with a trusted, established firm. If you are randomly contacting distributors in a bid for rock bottom prices your source of information will be unreliable at best. They won't know you and you won't trust them, meaning any knowledge they have to help you make better business decisions will be out of reach.
How to Build Up a Business Relationship
It's based on trust and honesty. Start off by placing a few orders. Check their prices, by all means, and ask plenty of questions during the ordering, delivery and billing stages. Clarify things and establish a primary mode of communication (for example email versus phone calls, or vice versa). Then, pay your bills. When your fastener distributor delivers the product on time and you pay your bills on time the groundwork for a trusting relationship has been laid.
The next step is to build on that.
It's important to communicate your needs to your distributor. They can't help you if they don't know what you do, what you want and what your issues are. Have them visit the jobsite if possible. Bring any product issues right to them and give them a chance to remedy things. You will be surprised at what results when you work together with the distributor, instead of simply picking off their warehouse shelves.
It is with these steps over time that a solid, beneficial and profitable business relationship can be built. Your fastener distributor can help you in your line of work, but it will take those first steps from you to make that happen.

About the Author

Jennifer Melone
By Jennifer Melone
Purchasing Agent

Started her career in the fastener world in 1991 working at Melfast as a receptionist, also handling clerical duties. Later on she began training in sales and also taking on purchasing duties. She is currently responsible for all purchasing and also is responsible for the sales of many accounts of Melfast.

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